Shipping
- Standard shipping is UPS Ground, Fed Ex Ground, USPS Priority Mail, or USPS First Class Mail (for decals). Smaller items are often upgraded for free to USPS First Class mail at our discretion.
- Lost packages, or shipping damages and shortages must be reported to us immediately. Shipping damage or shortage claims must be reported within 7 days after delivery. It is strongly recommended you ensure all products are received and in proper condition before beginning installation. We do not overnight replacements for short shipped or damaged parts.
- If a shipment is lost, misrouted, or damaged we will start an investigation with the shipping carrier. Replacement items will not be sent until the shipping carrier completes their investigation and verifies the loss.
- Refusing a shipment will result in a 25% restocking fee and shipping costs will not be refunded. NO EXCEPTIONS!
- Free shipping applies to majority of the products listed on our site. Some items that are larger will be charged with a additional fee at checkout for additional freight cost incurred. To find out if your product qualifies for free shipping check the product description page for each specific product. If your order does qualify for free shipping be sure to select Free shipping during the checkout process.
If The Item is Not Defective and You want to return it
You may return most uninstalled product for any reason within 10 days of receipt. Returning a product that is not defective will however result in a 20% restocking fee. This restocking fee covers the various costs associated with processing your order, manufacturer restocking fees we pay, and any discounted shipping we offer. Any shipping the customer paid is NOT refundable. Return shipping is customer’s responsibility. To provide our customers with the best price, and fastest service, we may ship your order from multiple warehouses. In the case of a return, you will be asked to return the items to the warehouses they shipped from, which may result in multiple return shipments.
To initiate a return, you must contact us via our email contact us form to request an RMA Number. We will reply with the RMA number and instructions to send back your package. We will refuse and return to sender any returns that arrive to us damaged, or without an RMA number being issued prior.
Product must be returned in new, uninstalled condition, and returned in original UNDAMAGED packaging. Please note specifically returns are not accepted on exhausts that are installed because the customer determines they do not like sound. Exhaust tone is subjective, and there is no way we can allow customers to try exhausts, and then return them for refund.
All returns must be properly packaged and sent with proper insurance. Any returns received damaged or obviously installed will be refused and returned to sender.
Any part that has been installed on a vehicle is no longer applicable for a refund, return, or replacement.
Drag Slicks and Radials are not eligible for a return - No road hazard protection is offered.
If the Item is Defective and You want to return it
If you receive a part that is damaged or defective, please contact us within 10 business days of receipt. When a part is lost in transit or received damaged, we will initiate a claim with our shipping carrier. Replacements will not be sent until the claim is fully investigated. All parts purchased through BuckPerformance.com are subject to the manufacturer's warranty ONLY, so defective claims are handled under the manufacturer’s warranty. After the part, has been installed, or 10 days have passed, the customer must work directly with the manufacturer to resolve any warranty issues. Installed parts are never returnable for a refund. JDS X’treme Performance LLC is also is not liable for any installation labor cost or parts/vehicle damage caused by defective parts.
To initiate a return, you must contact us via our email contact us form to request an RMA Number. We will reply with the RMA number and instructions to send back your package. We will refuse and return to sender any returns that arrive to us with shipping damage, or without an RMA number being issued prior.
Do not install or modify a defective or damaged item, as doing so is in violation of our order terms and can result in the manufacturer’s warranty being voided.